Laser quest: When laser hair removal goes wrong

Whilst we all want to stay looking beautiful, some of us go to more extreme lengths to maintain that beauty. Nowadays, there is a range of treatments and surgeries available to an ever more image-conscious society.

Unfortunately, not all of these treatments are pain free – but one which should be at the lower end of the pain spectrum is laser hair removal. After all, who needs to wax if you can remove the hair permanently?!

Innovative therapies are becoming more widely available on the market. The most popular high-tech hair removal treatments are intense pulsed light (IPL) and laser, which can be performed in therapists’ own homes. The convenience, availability and comparatively low price of treatment has transformed laser hair removal treatment into a multi-million pound business. 

Dire follicle service?

Sadly, as with any treatment, there is a risk of things going wrong. Unfortunately, we have seen an increase in personal injury claims from clients whose laser treatment has left them with burns, permanent scarring and even psychological injuries. We are increasingly encountering untrained, uninsured and unregulated therapists offering low rates to patients to entice them to have the treatment on the cheap.

If laser hair removal treatment has failed and you have been left with injuries, it may be because the therapist did not provide an adequate service, or failed to carry out the procedure correctly or safely. You may be entitled to make a personal injury claim against the therapist (or rather, their insurer) for damages.

Pore over the options

As always, prevention is cheaper than the cure. To avoid a mishap with your laser hair removal treatment, it is essential to do some background research on your therapist. A simple check of their credentials might avoid a more serious problem if it all goes wrong.  

Before you go under the laser:

  • Ask about the therapist’s experience. Are they qualified to carry out the treatment? Are they registered with relevant regulatory body?
  • Is the therapist insured?
  • Is the registration up to date?
  • Have you been asked to complete a health questionnaire?
  • Did the therapist undertake a patch test before starting any treatment, to check your skin is suitable for laser treatment?
  • Will your treatment records be kept?
  • Ask yourself, does it sound too good to be true? If it is cheap and available at short notice, it probably is!
Our Expertise

From our own experience of this type of personal injury claim, the client who has taken their time choosing their therapist stands a much better chance of a claim succeeding if the treatment goes wrong. We often have to turn clients away when we discover their therapist is not insured, or has mysteriously vanished. This leaves the poor client with sometimes permanent injuries and no compensation for the damage and pain caused.

In the unfortunate event that you have undergone laser hair removal treatment which has gone wrong, it can’t hurt to ask us whether you have a valid claim for injury or a refund; contact our team on 01924 692125.

laser hair removal



Naser Akhtar

Naser Akhtar


Tel: 01924 692125
Naser Akhtar

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