end of residential eviction ban

31 May 2021: End of the residential eviction ban

Over the last year or so, the Government introduced measures to protect tenants who have faced financial hardship as a result of the Covid pandemic. Longer notice periods, a ban on evictions and, for a time, there were no possession hearings at Court. The Government has now announced that, “thanks to the success of the vaccine programme and the public efforts to suppress the virus, the nation is now progressing cautiously through the Roadmap, and emergency measures for renters introduced during the pandemic will be brought in line with this.” With this, we will see the end of the residential eviction ban on 31 May 2021.

So what else is changing, and when?

Notice periods

Currently, a landlord must give its tenants six months’ notice before issuing possession proceedings. From 1 June 2021, this will be reduced to four months’ notice. This applies whether landlords serve s21 or s8 notices.


There are some situations that already have shorter notice periods. For example, where the tenant has passed away, anti-social behaviour or breach of immigration rules. These will continue to have shorter notice periods.

Notice periods for rent arrears

The notice period required where seeking possession on grounds of rent arrears depends on the amount of arrears the tenant has accrued. Since August 2020, landlords seeking possession of properties with higher rent arrears are able to give their tenants a shorter notice period.

The current situation is:

Up to six months’ arrears Six months’ notice
Arrears of six months or more Four weeks’ notice

From 1 June 2021, the situation is changing:

Up to four months’ arrears Four months’ notice (this applies until 31 July 2021)
Four months’ arrears or more Four weeks’ notice

From 1 August 2021, the notice period for tenants with under four months’ arrears will reduce again to two months’ notice.

The Government has said that it aims that all notice periods will go back to pre-pandemic levels from 1 October 2021. This means that the new notice periods will stop on 30 September 2021.

Validity of s21 notices

From 1 June 2021, s21 notices will remain valid for eight months from the date of service. This is a reduction from ten months.

Possession proceedings

Since possession hearings started again in August 2020, the Courts have understandably prioritised the most urgent cases (e.g. fraud, antisocial behaviour and squatters). The most ‘serious’ of rent arrears cases will also receive higher priority.

Last year, the Government introduced requirements that landlords need to give information on the tenant’s circumstances to the Court in advance of the hearing. This includes information on the effect of the pandemic on the tenant. These requirements are due to end on 31 July 2021.

End of the residential eviction ban

As from 1 June 2021, the ban on residential evictions will be lifted. However, the Government has requested that bailiffs and eviction agents do not carry out evictions if anyone living in the property has COVID-19 symptoms or is self-isolating.

Due to the ever-changing nature of the legislation, we strongly advise that landlords seek specialist legal advice before serving any notices or issuing possession proceedings. Contact our property disputes team on 0800 988 7756.

business interruption

Good news for businesses: Supreme Court decision on business interruption insurance

Following the nationally imposed lockdown in response to the Covid-19 pandemic, many businesses made claims on their insurance policies for business interruption and losses suffered as a result. Insurers responded by declining a large number of claims. In September 2020, the High Court gave its judgment on the correct interpretation of various business interruption policies. This was in response to a request for clarity brought by the Financial Conduct Authority (FCA) on behalf of Small and Medium Enterprise businesses (SMEs). We reported on the outcome of the judgment here.

Insurers were unhappy with the Court’s decision and the Court gave them permission to appeal to the Supreme Court. The decision was published on 15 January 2021.

The issues appealed included:

  1. The correct interpretation of disease clauses;
  2. The correct interpretation of so-called ‘hybrid’ and prevention of access clauses
  3. Whether the measures imposed by the government caused the financial losses suffered by businesses;
  4. The correct approach to take in relation to trends clauses.

The judgment leaves many business owners around the country able to claim on their business interruption policy. The director general of the Association of British Insurers said, “All valid claims will be settled as soon as possible and in many cases the process of settling claims has begun.”

Disease clauses

Some business interruption policies include disease clauses. These provide specific cover for losses caused by the occurrence of a notifiable disease at, or within a specified distance, of the policyholder’s business premises.  The specified distance is typically around 25 miles of the business address. Covid-19 was categorised as a notifiable disease in all parts of the United Kingdom by 6 March 2020.

The insurers’ appeal centred on how cover would be triggered. Would it only be where business interruption arose from an occurrence of Covid-19 within the relevant area of the insured’s premises? Or by business interruption arising from an occurrence of Covid-19 anywhere, providing there is at least one case within the relevant area of cover?

The Court decided that disease clauses cover only effects of cases of Covid-19 that occur at or within a specified radius of the insured premises. They do not cover effects of cases of Covid-19 that occur outside that geographical area. Let’s say your business is based in Leeds, and a Covid-19 outbreak in London affected it your business. Here, business interruption cover may not be triggered. However, if there was a Covid-19 case within the specified radius of your business premises, you may be entitled to claim.

‘Hybrid’ and prevention of access clauses

Prevention of access clauses cover losses resulting from public authority intervention preventing or hindering access to, or use of, the business premises. Hybrid clauses require more than one criteria to be satisfied before cover is triggered. They often combine elements of disease clauses and prevention of access clauses.

The High Court decided that ‘restrictions imposed by a public body’ required something that was mandatory and legally enforceable. It did not accept that government guidance was sufficient for business interruption cover to be triggered. This included the advice in the Prime Minister’s televised addresses on 16 March 2020 telling people to stay at home and 20 March telling bars, restaurants, gyms etc to close.

The FCA appealed this interpretation. They argued that ‘restrictions imposed’ can include mandatory instructions (including the Prime Minister’s messages on 16 and 20 March). They said that a reasonable person listening to those announcements would consider they had no choice but to close their business. The Supreme Court agreed.

The Supreme Court also clarified how to interpret ‘inability to use’ business premises. It decided that it means either an inability to use a discrete part of the business; or an inability to use the whole or part of the premises for the purpose of carrying on a discrete part of the business.

Consider a bookshop that sells books in-store and via telephone orders. The shop must close to walk-in customers, but can continue to accept telephone orders. It therefore has the inability to use the part of its business relating to walk-in customers. The shop may be able to make a successful business interruption claim as a result of the loss of footfall. However, a claim based on the reduction in telephone sales would likely fail. Similarly, a restaurant which also operates a takeaway service may be able to claim for losses associated with its inability to use the restaurant part of the business. However, a claim for any reduction in profits from its takeaway service would likely be unsuccessful.

Did the government measures cause the financial losses?

The insurers argued that no one occurrence of Covid-19 caused the losses suffered by the businesses seeking to claim. The Court decided that, in relation to disease clauses, it was sufficient for a policyholder to show that at the time a government measure was imposed there was at least one case of Covid-19 within the geographical area covered by the policy. Similarly, hybrid clauses may also cover where a combination of factors contributed to business interruption losses.

However, in some cases, cover may not be available. For example, consider a travel agency that had to close to walk-in customers and suffered losses as a result. Here, the ultimate cause of the losses may not actually have been the loss of walk-in customers; but, in fact, the various travel restrictions imposed by the UK and other countries.

Trends clauses

Many business interruption policies calculate losses by looking at the trends of the insured business. They look at the turnover of a business at a similar period from previous years, allow some adjustment, and then calculate the losses associated by the interruption to the business.

The High Court decided that where a business had suffered losses as a result of the Covid-19 outbreak prior to the government restrictions, those losses should be taken into account as a general reflection on the performance of the business prior to the period of cover. The Supreme Court disagreed. They decided that when calculating the relevant losses, any losses arising from the effects of the Covid-19 pandemic should be disregarded.

The Supreme Court decision is a positive decision for business interruption policyholders. It provides a broad scope of scenarios in which business interruption cover will be provided.

Have you have made a claim under your business interruption insurance policy which your insurer declined? Our dispute resolution team can advise whether you may be able to challenge that declinature. We offer a free initial discussion. Call us on 0800 988 7756.


Adjudication in construction disputes: An overview

Adjudication is a form of dispute resolution that specifically applies to construction disputes. It was introduced as a process for contractors and subcontractors to quickly resolve disputes, and maintain cashflow, without enduring lengthy Court proceedings.

What is the legal framework for adjudication?

The conditions in which a matter can be referred to adjudication and the process by which to do so are set out in sections 104 to 117 of the Housing Grants, Construction and Regeneration Act 1996 (‘the Act’).

The Scheme for Construction Contracts (England and Wales) Regulations 1998 (‘the Regulations’) contains an alternative, but broadly similar set of provisions. The Regulations apply where a contract does not comply with the provisions of the Act. In this article, however, we will concentrate on the Act.

Who can refer a dispute to adjudication?

Under s108 of the Act, any party to a construction contract has the right to refer a dispute arising under the contract for adjudication. The person referring the dispute is often known as the ‘Referring Party’.

A construction contract is an agreement with a person for:

  1. The carrying out of construction operations;
  2. Arranging for the carrying out of construction operations by others (for example, under a sub-contract); or
  3. Providing their own labour, or the labour of others, for the carrying out of construction operations.

It includes agreements to do architectural, design or surveying work or to provide advice on building, engineering, interior or exterior decoration; or on the laying-out of landscape in relation to construction operations. A ‘dispute’ simply means a difference. It could be about anything from disagreements about payment; to a dispute about the way the parties should interpret contract terms; or whether works exceed the agreed scope.

Can I refer multiple issues to adjudication at the same time?

The Act permits parties to refer a dispute arising under the contract to adjudication. This appears to suggest that only one dispute and one contract can be the subject of any one adjudication. However, it is possible for the parties to agree between themselves that they can refer more than one contract and more than one issue to the same adjudicator.

What are the timescales involved in adjudication?

The Act sets out strict timescales which parties must adhere to when pursuing an adjudication. Failure to comply with the timescales may mean that the adjudication cannot proceed and you have to start the process again.

An adjudicator should reach a decision within 28 days of the date the dispute is referred to them. The adjudicator can extend that date by up to 14 days if the Referring Party agrees.

What are the steps involved in adjudication?

The Act sets out the timescales within which various stages of an adjudication should take place. The contract should set out the specific details. Generally, an adjudication will include the following steps:

  1. The Referring Party must send a Notice of an intention to refer a dispute to adjudication to the opposite party;
  2. The Referring Party contacts an adjudicating body (for example, the RICS) to request they appoint an adjudicator;
  3. The adjudicating body then identifies and appoints an appropriate adjudicator;
  4. The adjudicator will provide a timetable for providing documents in relation to the case and for providing their final decision;
  5. The Referring Party sends a Referral Notice setting out details of the claim to the adjudicator and the opposite party;
  6. The opposite party then sends a Response to the adjudicator and Referring Party;
  7. If required, the Referring Party prepares and circulates a Reply to Response
  8. If required, the opposite party then prepares and circulates a Rejoinder to the Reply to Response. This is essentially a reply to the Reply to Response.
  9. Finally, after considering all the information provided, the adjudicator makes his decision and circulates it to all parties.

Can I enforce an adjudicator’s decision is the defaulting party does not pay?

Yes. If a defaulting party does not, or refuses to, pay within the timescales provided you can apply to the Technology and Construction Court to enforce the decision.

Can I appeal an adjudication decision?

Yes. An adjudicator’s decision is a non-binding decision. If a party does not accept the adjudicator’s decision it can choose to refer the dispute to arbitration, it can reach alternative settlement with the opposing party by agreement or it can issue Court proceedings to resolve the dispute. Only once a Court provides a decision is it binding upon the parties.

It is important to note that adjudication proceedings contain very strict timescales which the parties must adhere to. Your claim may be unsuccessful, or your defence (known as a response) disallowed if you fail to comply with the deadlines.

If you are a party to a construction contract and have a dispute with another party to the contract and would like further advice regarding pursuing adjudication, we can help. Call our dispute resolution team on 0800 988 7756 for a free initial discussion.

use a solicitor

Why use a solicitor?

On 14 October, we joined the Law Society on Twitter to discuss the benefits and value that clients can receive from instructing a solicitor, rather than choosing to deal with the issue on their own. If you were not able to follow the chat, here is how Gemma Horner answered the questions.

1. What are the most common issues that occur when someone chooses to deal with a legal issue alone?

As a litigator, we often see clients that have commenced legal action on their own without following the correct procedural steps. Many types of dispute follow what is called a pre-action protocol. These set out the steps which you should follow before issuing proceedings at Court. Where someone has not complied with the pre-action protocol and later takes the claim to court, they may face criticism from the court. This can often lead to costs orders against the person who did not comply.

We sometimes find that people who have issued proceedings without instructing a solicitor do not provided sufficient information in the Particulars of Claim or Defence. Sometimes they do not provide the correct legal or factual background to their claim or defence. When a claim has not been set out or defended correctly, it can be difficult to amend that document at a later date. Even if the Court gives you permission to amend the document, the Court will likely order that you pay the costs your opponent incurs as a result.

2. Taking a DIY approach to dealing with legal issues can be seen as a way to save on costs, how does your legal advice provide clients with value for money?

As solicitors, we have the knowledge and expertise to advise clients upon the issues relevant to their dispute. Seeking early advice may mean that a client only pursues disputes that are legally (and financially) worth fighting. A more focussed approach will be more cost effective as you do not waste time on arguments or issues that are not viable.

Without legal advice, people often find themselves jumping quickly into court proceedings. This can be a costly route to resolving a dispute. A solicitor would provide options for how best to resolve your particular case. There are often many alternative, cost effective ways to resolve a dispute, without incurring the costs of legal proceedings.

Solicitors will give you clear advice on costs. This means that you can make an informed decision on how you wish to proceed.

3. Why is it important to give tailored and unique advice to clients?

Every client’s case is different and personal to them. Two clients with similar issues may not want the same outcome and there are often a number of different ways to reach the client’s desired objective. In understanding each client, we can give them tailored advice to suit their requirements

4. What are the key times in life someone should speak to a solicitor?

We would encourage people to seek the advice of a solicitor whenever they are dealing with a legal issue.

For example, we would urge you to speak to a wills specialist if you need a will. It is also worth reviewing your will with a solicitor when you experience key life moments such as buying a house, getting married or having children.

A solicitor will also help you move house, or remortgage. They can assist you to set up your new business and get you started in your commercial premises. Solicitors can also help if you find yourself in a dispute; whether with a neighbour or landlord, a professional that had done some work for you, or perhaps someone who owes you money.

5. What would you say to someone who is considering dealing with a legal issue alone rather than consulting a solicitor?

Solicitors are highly qualified and usually specialise in an area of law. A solicitor can give you accurate advice about your potential claim. By dealing with a legal issue alone you run the risk of making errors in the way you handle it. Those errors can then result in the matter taking longer to complete and additional costs being incurred in the long run to rectify any errors made.

If you have a legal issue, call us on 0800 988 7756. We offer a free initial discussion and will let you know what we can do to assist.

FCA test case

Business Interruption Insurance. What does the FCA Test Case mean for you?

On 16 March 2020, in response to the increasing number of cases of Covid-19 in the United Kingdom, the Government issued guidance requesting that people begin working from home where possible; avoiding unnecessary travel; and stopping non-essential contact with others. On 23 March 2020, the Government placed the country into ‘lockdown’ and closed all non-essential premises.

Many businesses made claims on their insurance policies for Business Interruption suffered as a result of the Covid-19 outbreak and subsequent lockdown. Insurers’ responses to such claims was to refuse to cover the losses. This left businesses wondering why they had paid for Business Interruption cover if they could not claim on their policy.

As a result, the Financial Conduct Authority (FCA), which is the body that regulates insurance providers in the United Kingdom, requested clarity from the High Court (the FCA Test Case) about the correct interpretation of various Business Interruption policies. The decision was published by the Court on 15 September 2020.

The FCA Test Case decision

The Court considered Business Interruption policies provided by eight different insurers and 21 different insurance policies. It looked at three categories of policy:

  1. Disease Clauses;
  2. Hybrid Clauses; and
  3. Denial of Access Clauses.

Disease clauses

Disease clauses are often an extension to a standard Business Interruption insurance policy. However, some policies may include disease clauses within their standard Business Interruption cover. The disease cover extension may be termed “infectious diseases,” “notifiable diseases,” or simply “diseases”. They will typically cover Business Interruption which follows or arises from the occurrence of a notifiable disease within a specified radius of the insured premises. Covid-19 was deemed a notifiable disease across the whole United Kingdom by 6 March 2020.

The FCA Test Case concentrates on the specific interpretation of key aspects of typical disease clauses. For example, how does the court interpret what could be considered as an “occurrence” of Covid-19? Further, did cases of Covid-19 within a measurable distance from the insured premises cause the Business Interruption? Or was it the presence of the disease in the country as a whole?

The response from the Court is generally positive for insured businesses. The Court decided that many of the policies that included cover for diseases should respond to the Covid-19 outbreak. If your insurer has declined cover and your policy includes disease cover, you may be able to challenge the refusal (declinature).

Hybrid clauses

“Hybrid clauses” include cover for restrictions imposed on premises and the presence of a notifiable disease.

The FCA Test Case concentrates on the specific interpretation of key aspects of typical insurance cover under a hybrid clause. Many of these policies state that, to make a valid claim, you must have been unable to use your business premises due to restrictions a public authority imposed following an occurrence of a notifiable disease.

The FCA Test Case considered variations of the wording of the specific cover. It considered the correct interpretation of a ‘local’ public body (where that is a requirement of the policy). It also looked at the extent to which guidance and Regulations issued by the Government meant that a business was ‘unable’ to use its premises.

Whether an insurer will provide cover under a ‘hybrid clause’ depends upon the type of business you run. Your insurer will look at the extent to which the guidance and Regulations allowed your category of business to remain open during the ‘lockdown’ period. Non-essential businesses (e.g. hairdressers) that were required to close may be covered under the terms of their policy. Businesses such as solicitors that were permitted to remain open but advised to work from home may have more difficulty.

Denial of Access clauses

The final category considered by the FCA Test Case was “denial of access” clauses. These policies typically provide cover where Government or local authority action or restriction prevents or hinders access to business premises.

Whether or not cover is available will depend upon the specific wording of your policy. Some policies provide cover where the Government imposed restrictions. Under those policies, cover may be available those businesses (e.g. gyms and swimming pools) forced to close following Government decisions. Other policies, however, provide cover arising from decisions made by a ‘local’ public authority. Unless you can show that your business was forced to close as a result of the outbreak of the disease locally rather than nationally, such a policy may not provide specific cover.

Denial of access clauses require analysis of the specific policy wording in light of the decisions provided in the FCA Test Case about how specific wording should be interpreted in the context of the Covid-19 outbreak as a whole. If you have been denied cover under a denial of access clause and would like advice about whether you should challenge the denial, please do not hesitate to contact us.

Making a claim

Responsibility for making any claim for Business Interruption lies with the business and should be submitted with the assistance of your broker. Policies often include strict time limits by which you must submit your claim. Failure to adhere to those timescales can be a complete bar on insurance cover being available. Therefore, if you think you have a claim for Business Interruption arising from the Covid-19 pandemic, it is important that you liaise with your broker at the earliest opportunity. Of course, the guidance continues to change in response to the continuing pandemic. Therefore, should any new restrictions affect your business, we would encourage you to speak to your broker.

If you have submitted a claim for Business Interruption which has been declined by your insurance provider and would like advice about the merits of appealing the declinature in light of the Court’s decision, our Dispute Resolution team can help. Call us on 0800 988 7756 for a free initial discussion about your case.

Business Interruption Insurance: Do I Have a Claim?

The Covid-19 Pandemic has had a devastating impact on the economy. Businesses are closed, staff are on Furlough leave and for many businesses turnover is significantly reduced. Understandably, businesses are turning to their insurance policies for financial assistance.

Business Interruption Insurance – Can I Make a Claim?

Business Interruption Insurance is a specific type of insurance that provides cover for lost profits and/or additional business expenses caused by a specified insured peril. If the insured peril occurs, the policy should cover for lost profits and/or additional business expenses arising from that peril.

One peril that is commonly covered is property damage. The policy may be triggered when there is loss of or damage to property that stops a business from being able to use property or use it fully. A Business Interruption policy may cover lost profits of the business whilst the property is repaired.

A potential argument arising from the Covid-19 Pandemic are that there is loss of property as businesses are unable to use their premises and therefore cannot trade from them. Another claim may arise where an infected employee attends business premises causing the premises to close whilst it undergoes a deep clean. A further claim may arise from a denial of access to premises arising from circumstances outside of your control. The validity of any of those arguments will depend upon the specific terms of your insurance policy.

Another peril that can be added to Business Interruption Insurance is an occurrence of an infectious or notifiable disease. Insurance policies differ on this with some remaining open-ended, whilst some others specify the list of infectious or notifiable diseases that will be covered. Insurers are resisting such claims saying that Covid-19 was not in contemplation at the time that the policy was taken out. Whether or not Business Interruption arising from Covid-19 as an infectious and/or notifiable disease will be covered will depend upon the specific terms of your insurance policy.

Can I Claim Against my Broker?

If your business does not have Business Interruption Insurance, or if the Business Interruption Insurance does not include sufficient scope to include the Covid-19 pandemic, it may be possible to make a claim against your insurance broker for professional negligence.

In any claim for professional negligence you are required to show that the professional breached the duty of care they owed to you and that the breach of duty has caused financial loss. It is important to note that an insurance broker is not a default insurer where there is a gap in cover. However, if you were not advised about Business Interruption Insurance or the advice provided to you did not include protection against circumstances arising from the Covid-19 pandemic, it may be possible to bring a claim against your broker.

In considering whether to bring a claim against your broker, it will be important to establish what advice you were provided with at the time the insurance policy was taken out and what information you provided to the broker about your business. The timing of the policy may also be important. If insurance was taken out at a time that Covid-19 was known about, the advice it was reasonable for your broker to provide you with may be different to if the policy was taken out before the outbreak of Covid-19.

Where a policy was taken out before the Covid-19 outbreak, it will be necessary to consider the scope of the work your insurance broker agreed to carry out. If the broker agreed to monitor your insurance during its term to assess the validity and effectiveness of it and failed to advise you about specific cover for Business Interruption Insurance after the outbreak of Covid-19, it may be possible to bring a claim against your broker.

Alternatively, if you provided information to your broker after insurance was taken out that affected the suitability of your insurance or if the outbreak of Covid-19 affected the suitability of your insurance and your broker failed to advise you properly, it may be possible to bring a claim against your broker for financial losses suffered as a result of the broker’s negligence.

Where an insurance broker has failed to provide you with advice about Business Interruption Insurance or has not advised you correctly about adequate Business Interruption Insurance you will be required to prove that any losses your business has suffered are suffered as a result of the advice you were/were not provided with and not any other reason. As always in claims of this nature, each case will be determined on its own specific facts.

If you would like advice about whether your Business Interruption Policy will provide you with cover or whether you have a claim against your insurance broker do not hesitate to contact our Dispute Resolution Team who will be happy to assist.

Call our team on 0800 988 7756 for a FREE initial discussion. We can set up a telephone or video conference in place of a face-to-face meeting.


Signed, sealed, delivered? Email signatures and contracts

You may think that whether a document is signed or not would be obvious. However the High Court has recently looked at exactly this. Is an email with an automatic email signature, signed?

What is a signature?

The traditional definition of the word ‘signature’ is “your name written by yourself, always in the same way, usually to show that something has been written or agreed by you.” To sign, a person picked up a pen and inked a signature on to a page. With this, they confirmed that a letter or a document was their work or to their approval. However, all that changed with the development of technology.

Since the development of computers, letters and hard copy documents are slowly disappearing. Many businesses are switching to paperless or paper-light working environments. This means that even where the office receives hard copy documents, they transform them into digital form. Many accept a digital signature on a document as a suitable substitute for a physical signature and emails are the preferred method of communication

Neocleous v Rees

In the case of Neocleous v Rees the High Court looked at automatic electronic signatures at the bottom of emails. It ruled that an automatic email signature confirmed that the sender of that email associated itself with the contents of that email.

The case involved a dispute over whether a right of way existed over a piece of land. Prior to the final hearing of the case, solicitors acting on behalf of both parties exchanged various emails. They eventually reached an agreement on settlement of the case within this chain of emails. One of the solicitors, Mr Tear, sent the terms of that agreement via email to the other, Mr Wise. Mr Wise responded that he “confirm[ed] my agreement with its contents.” At the bottom of both emails were the solicitors’ electronic signatures.

Mr Tear later argued that, because he did not physically sign his email and it was automatically added, the previous agreement was not valid. The Court rejected this argument and said that an ordinary person would consider that by storing their details as an electronic signature they did so intending to sign every email.

Be careful!

We often take the ease and convenience of emails for granted. This case serves as a reminder to think twice about what is sent via email and what the implication of the contents could be. You may find yourself responsible for something you did not intend! If you have any concerns about a signature on a document, our dispute resolution team can help. Call us today on 0800 988 7756 for a FREE initial discussion.

legal advice

The value of going to a solicitor for legal advice - Q & A

We participated in #SolicitorChat on Twitter last week, answering questions about the value of seeking legal advice from a solicitor. Our new addition to our Dispute Resolution team, Gemma Horner, was on hand to answer the questions. If you were not able to follow the chat live, we set our answers out below:

1. Tell us about your role as a solicitor and what a typical day looks like for you.

I am a newly qualified solicitor in the dispute resolution team and deal with commercial and personal disputes. I recently joined the team and currently assist senior members of staff with the day to day running of their files. This includes writing and speaking to clients, updating them on progress or providing advice; liaising with opponents and third parties (like the Court) as required.

On a typical day I arrive before the office opens and check my emails and any overnight voicemail messages. I then go through my to do list and prioritise tasks before starting to work on the files. As the day progresses, I speak to clients and chat to people who have enquiries and might want to instruct us to assist them.

2. Why is it important to give tailored and unique advice to clients?

Every client’s case is different and personal to them. Although two cases may seem broadly similar, for a client to seek legal advice there is usually a personal element to the case. Two clients with similar issues may not want the same outcome and there are often a number of different ways to reach the client’s desired objective. In understanding each client we can give them tailored advice to suit their requirements

3. Why is it important to spend time building a relationship with your clients?

To advise clients we need to have all the facts/background info. By spending time building a relationship, we develop a level of trust which encourages clients to give us all the information we require, rather than the information they think we want to hear. This means we can weigh up the benefits and risks of any course of action and to give pragmatic, tailored advice about how to attempt to resolve a dispute, taking into consideration all the material facts of the case.

3a. With a client who might find the concept of speaking to a solicitor intimidating, how do you go about building trust?

We understand that for many people facing a dispute, talking to a solicitor is the last resort. We make sure that everything is explained in a straightforward manner and answer all queries they have. Our solicitors are always personable and don’t talk in legal jargon.

4. How do you feel your legal advice provides value for money for clients?

We give tailored, bespoke advice to every client. For example, some clients want financial settlement; others would like an apology for a wrong they’ve suffered. My advice outlines the options, potential risks, costs and range of possible outcomes. We often see clients who have come to us later down the line and the dispute has worsened, meaning that the costs of resolving it can be greater. Seeking our legal advice early doors therefore provides great value for money.

5. In your opinion, what is the value of seeking legal advice from a solicitor rather than an unqualified legal provider or taking a DIY approach?

Solicitors are highly qualified and usually specialise in an area of law. We are also regulated. A solicitor can give you accurate advice about your potential claim. Unqualified legal providers may not be regulated or updated on the current law. People tempted to DIY should be aware that legal information online is often not up to date and there is no guarantee that the information provided is accurate. If in doubt, seek a solicitor’s advice.

If you would like to speak to one of our solicitors, call us on 0800 988 7756 for a FREE initial chat.