We participated in #SolicitorChat on Twitter last week, answering questions about the value of seeking legal advice from a solicitor. Our new addition to our Dispute Resolution team, Gemma Horner, was on hand to answer the questions. If you were not able to follow the chat live, we set our answers out below:

1. Tell us about your role as a solicitor and what a typical day looks like for you.

I am a newly qualified solicitor in the dispute resolution team and deal with commercial and personal disputes. I recently joined the team and currently assist senior members of staff with the day to day running of their files. This includes writing and speaking to clients, updating them on progress or providing advice; liaising with opponents and third parties (like the Court) as required.

On a typical day I arrive before the office opens and check my emails and any overnight voicemail messages. I then go through my to do list and prioritise tasks before starting to work on the files. As the day progresses, I speak to clients and chat to people who have enquiries and might want to instruct us to assist them.

2. Why is it important to give tailored and unique advice to clients?

Every client’s case is different and personal to them. Although two cases may seem broadly similar, for a client to seek legal advice there is usually a personal element to the case. Two clients with similar issues may not want the same outcome and there are often a number of different ways to reach the client’s desired objective. In understanding each client we can give them tailored advice to suit their requirements

3. Why is it important to spend time building a relationship with your clients?

To advise clients we need to have all the facts/background info. By spending time building a relationship, we develop a level of trust which encourages clients to give us all the information we require, rather than the information they think we want to hear. This means we can weigh up the benefits and risks of any course of action and to give pragmatic, tailored advice about how to attempt to resolve a dispute, taking into consideration all the material facts of the case.

3a. With a client who might find the concept of speaking to a solicitor intimidating, how do you go about building trust?

We understand that for many people facing a dispute, talking to a solicitor is the last resort. We make sure that everything is explained in a straightforward manner and answer all queries they have. Our solicitors are always personable and don’t talk in legal jargon.

4. How do you feel your legal advice provides value for money for clients?

We give tailored, bespoke advice to every client. For example, some clients want financial settlement; others would like an apology for a wrong they’ve suffered. My advice outlines the options, potential risks, costs and range of possible outcomes. We often see clients who have come to us later down the line and the dispute has worsened, meaning that the costs of resolving it can be greater. Seeking our legal advice early doors therefore provides great value for money.

5. In your opinion, what is the value of seeking legal advice from a solicitor rather than an unqualified legal provider or taking a DIY approach?

Solicitors are highly qualified and usually specialise in an area of law. We are also regulated. A solicitor can give you accurate advice about your potential claim. Unqualified legal providers may not be regulated or updated on the current law. People tempted to DIY should be aware that legal information online is often not up to date and there is no guarantee that the information provided is accurate. If in doubt, seek a solicitor’s advice.

If you would like to speak to one of our solicitors, call us on 0800 988 7756 for a FREE initial chat.